Be sure you’ve completed all steps in the checkout process:
- Valid email address
- Shipping address
- Billing information
If you’ve completed all of these steps and still receiving an error message, double check to make sure all of the information has been entered correctly. If you’re still having issues at this point, give us a call at (512) 291-3385 and we can assist you with the checkout process. If you are trying to reach us outside of our business hours (Monday-Friday 9AM-6PM CST, Saturday 11AM-5PM) send us a message and we’ll get to it first thing when we’re back in the office.
Can’t find your answer in our support center? Contact us directly.